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Out of Hours Helpline Volunteer


Our 24/7 specialist helpline is an essential source of support for people experiencing domestic abuse and we are in urgent need of volunteers willing to cover out of hours shifts.

Answering calls, you will be providing immediate emotional and practical assistance, offering confidential, non-judgemental information and signposting to other agencies as appropriate.  

Shift times are 5pm to 9am Monday to Sunday.   There is some flexibility on timing so, for example, if you can't take the helpline until 6pm then we will provide cover until that time.  

The role is home based and you will be provided with a mobile phone on which to take calls.  Volunteers are expected to sleep during an overnight shift but must be able to wake up and answer calls if necessary.  There is always a staff member on call so that you have access to support, information or guidance at any time.   

We ask that volunteers cover two shifts per month wherever possible.  Full training is provided and you will be required to attend two evening training sessions (in Woking) and a period of shadowing on the helpline which takes place during the working day (again in Woking). 

You will need to be calm, sympathetic and friendly with a non-judgemental approach.  The ability to provide clear and concise information as well as being able to remain calm in potentially stressful situations is essential.

For more details/to apply please contact Karen C at


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Volunteer Counsellor


We are looking for a qualified female Counsellor who is a BACP member (preferably with a humanistic background, although this is not essential) and who would be able to see a couple of clients each week at our offices in Woking. 

This is an essential role where you will be instrumental in helping women to cope and recover from domestic abuse.

Please note that we are unable to accept applications from Counsellors who are not fully qualified and volunteers will need to have their own supervision and insurance in place.  Travel expenses will be re-imbursed.

For more details please contact


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Volunteer Receptionist - Friday afternoons


This is a fantastic opportunity to gain skills and experience whilst volunteering as a receptionist at our offices in Woking.  You will be part of a great team in a friendly and supportive environment.  The main aspects of the role are:

* Meeting and greeting visitors

* Answering calls promptly and pleasantly

* Logging and distributing post 

* Administration tasks such as photocopying, filing, shredding, making up information packs etc. 

We are looking for someone to cover Friday afternoons on a regular basis, 1pm to 5pm (although there may be some flexibility on the timings).

For more details/to apply:  please contact


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Helpline Co-ordinator (Female)


Location: Woking

Salary: £23,186 per annum

yourSanctuary is a Surrey based charity which provides specialist assistance to women, men and children affected by domestic abuse.  We are very proud of our 24/7 helpline through which we offer both practical and emotional support and we are now looking for a Helpline Co-ordinator (female*) to manage and further develop this service.

This is a demanding and interesting role where you will be covering a daily helpline shift as well as managing a team of volunteers, reviewing and updating policies, and taking the lead on expanding and promoting the helpline service.  This is a fantastic opportunity to use your initiatve and develop your skill and experience whilst making a real difference to our service users. 

You must be able to demonstrate the ability to build strong relationships and communicate effectively (in person, over the phone and in writing); strong IT and organisational skills are essential as is experience within a helpline role for a charity.  Knowledge of issues relating to domestic abuse would be advantageous.  In return, we can offer a stimulating and supportive working environment and opportunities for training and development.  We also provide 25 days annual leave, a contributory pension scheme and an employee assistance programme. 

A full driving licence and access to a reliable car is essential as is the ability to be available on-call as part of a rota system. 

Closing date:  Tuesday 30th May (9am) although we are looking to fill the post as soon as possible so the post may be offered prior to this date.

Please see the below job description/person specification and covering letter for full details of the role and how to apply.

*Due to the nature of this role it is open to female applicants only and is exempt under Schedule 9 Part 1 of the Equality Act 2010.

Please note that we do not accept CVs from recruitment agencies

Application Download Documents

Helpline Co-ordinator Covering Letter May 2017

Helpline Co-ordinator Job Description May 2017

Equality and Diversity Monitoring Form Sept 2016

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