We provide a range of services across the Borough and Surrey County.
Our specialist domestic abuse helpline is unique in Surrey and is available 9am to 9pm, 7 days a week. Our trained staff and volunteers take calls from:
- People experiencing domestic abuse
- Friends or family members worried about somebody else
- Professionals seeking advice and/or referral pathways
- People wishing to donate to the charity
Staff and volunteers can provide the following:
- Listening support
- Sign posting to other agencies
- Referral into yourSanctuary services
I was so pleased with the advice I got from the helpline – she made me realise how serious my ex-partner’s stalking behaviour was. So I rang the police who came straight round and took a statement from me. If I hadn’t called the helpline I would not have understood the risk I was at from him – thank you so much.
(a helpline caller)
Community based service (Outreach)
Our community based service provides emotional and practical support to women experiencing domestic abuse in Woking, Runnymede and Surrey Heath and to men across the whole of Surrey. Our clients are referred to us through a variety of agencies:
- Health professionals
- Children’s Services
- Children’s centres
- Other statutory and voluntary agencies
Our outreach service also strives to ensure that other professionals, agencies and organisations are more aware of domestic abuse and are able to give an appropriate response to victims who may approach them for help.
Community based programmes
Our outreach workers run group workshops that are aimed at helping survivors deal with their personal experiences and move on with their lives. There are Freedom and Recovery Tool Kit programmes available (to find out more please visit The Freedom Programme)
Children’s services in outreach
Since January 2015 we are able to provide help to children whose mums are engaged in our outreach service. Our dedicated children’s worker spends time with a child in one-to-one sessions through art and games and the impact on the children has been amazing.
Thank you for being there for me when everyone else has turned their backs to me. Without you I would not be able to stand up for myself and find my new independence, re-connect with my children and feel like a normal deserving self again.
(an outreach client)
We have two refuges located in North West Surrey. These are safe houses in secret locations for women and their children fleeing from abuse and violence. We can accommodate 13 women at any one time, with most rooms also accommodating children.
Each woman has a key worker allocated to her on arrival, who will provide emotional and practical support throughout her six-month stay which includes:
- 1:1 emotional support
- Information regarding claiming benefits
- Group work
- Volunteering opportunities
- Educational/training opportunities
- Resettlement/moving on
- Parenting support
Thank you to all of you for your help and support whilst we have been in the refuge - I don’t know what would have happened to me and my kids if I hadn’t come here
(a refuge resident)
Children’s service in refuge
Our children’s service in refuge focusses on therapeutic support and play, alongside group and individual play work for the children who come and stay with us.
The service aims to:
- Undo the harm caused by witnessing and experiencing domestic abuse
- Help children understand that the abuse was not their fault
- Rebuild self-esteem and confidence
- Support children in the transition from refuge to life in the community
Each refuge has a play room that is equipped with toys, books, arts & crafts materials, and there are other activities, all of which is used to help the children in their recovery.
I had a lovely time at the picnic – I had loads of fun and it was really nice to see my mum laughing – I haven’t seen her laugh like that before. It was the best day of my life!
(a young refuge resident)