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Female Operations Manager* - Maternity Cover - Fixed Term Contract


We are looking for an experienced manager, with excellent communication and organisational skills, to provide cover for a period of maternity leave and ensure the effective delivery of outreach, refuge and helpline services.

This is a demanding role where you must be able to manage complex and conflicting priorities whilst building strong relationships with both internal and external colleagues.  Whether attending multi agency meetings, evaluating refuge referrals or undertaking performance reviews, no two days are the same.

You must be able to demonstrate management experience, ideally within the charity sector, and knowledge of issues relating to domestic abuse woudl be advantageous. In return, we can offer a variety of stimulating responsibilities, a supportive environment, and opportunities for training and development. We also provide 25 days annual leave, a contributory pension scheme and an employee assistance programme.  So, if you are calm, empathetic and passionate about working in this field then this could be the challenge you've been waiting for.

A full driving licence and access to a reliable car is essential as is the availability to be on-call on a rota basis.

We are looking for someone to join us as soon as possible so applications will be considered upon receipt.

A job description/person specification is below along with a covering letter giving full details of how to apply.

Operations Manager Maternity Cover Job Description and Employee Specification July 2017

Female Operations Manager Maternity Cover Letter September 2017

 Equality and Diversity Monitoring Form Sept 2016

 * Due to the nature of this role, the post is open to female applicants only and is exempt under Schedule 9 Part 1 of the Equality Act 2010.


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Out of Hours Helpline Volunteer


Our specialist helpline is an essential source of support for people experiencing domestic abuse and we are in urgent need of volunteers willing to cover out of hours shifts.

Answering calls, you will be providing immediate emotional and practical assistance, offering confidential, non-judgemental information and signposting to other agencies as appropriate.  

Shift times are:

Monday to Friday - 5pm to 9pm

Saturday/Sunday - 9am to 1pm, 1pm to 5pm and 5pm to 9pm.

There is some flexibility on timing so, for example, if you can't take the helpline until 5.30pm then we will provide cover until that time.  

The role is home based and you will be provided with a mobile phone on which to take calls.  There is always a staff member on call so that you have access to support, information or guidance at any time.   

We ask that volunteers cover two shifts per month wherever possible.  Full training is provided and you will be required to attend two evening training sessions (in Woking) and a period of shadowing on the helpline which takes place during the working day (again in Woking). 

You will need to be calm, sympathetic and friendly with a non-judgemental approach.  The ability to provide clear and concise information as well as being able to remain calm in potentially stressful situations is essential.

For more details/to apply please contact Karen C at


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We are looking for a Trustee with legal knowledge and experience, possibly in the area of family law, to join our experienced and committed Board of Trustees. The Board of Trustees is responsible for the governance and strategic direction of the charity and you must be willing and able to devote the necessary time and effort (Trustee meetings take place every two to three months outside of normal working hours plus occasional ad-hoc dates such as the annual Trustee Away Day).

This is a rewarding opportunity for someone looking to make a difference and share their skills whilst developing new ones. So, if you are able to contribute ideas and work well as part of a team then please contact for an application form.

This is a voluntary role but reasonable expenses will be reimbursed.


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Female Outreach Worker* (29 hours per week)


This post is for 29 hours per week to be worked over five days Monday to Friday.  There is some flexibility over actual working hours.

Using your communication skills and proactive attitude you will empower female survivors of domestic abuse to live a life without fear. Working in our community based service you will provide emotional and practical support to women who are experiencing or have experienced domestic abuse. Enabling clients to reach informed decisions about their future, you will undertake risk assessments, produce safety plans, and liaise with statutory and other agencies. In addition, you will facilitate group work programmes and take calls on our specialist helpline as well as deliver presentations in order to raise awareness.

You must be well organised and have a professional and flexible approach to your work along with a calm and re-assuring manner.

In return, yourSanctuary offers training opportunities, 25 days annual leave, a contributory pension scheme, an Employee Assistance Programme and a dynamic and engaging workplace.

Please see below links to the full job description and person specification and a covering letter which details how to apply.

 Part-Time Female Outreach Worker October 2017 Covering Letter

Part time Female Outreach Worker Job Description and Employee Specification October 2017

Equality and Diversity Monitoring Form Sept 2016

The closing date for application is Monday 6th November although please note that applications will be considered upon receipt so the post may be filled at an earlier date.

Successful applicants must live within a reasonable driving distance from yourSanctuary’s Woking office and be able to drive/have access to a reliable car along with being able to undertake on-call duties as part of a rota.

*Because of the nature of this post it is only open to female applicants and is exempt under Schedule 9 Part 1 of the Equality Act 2010.

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Weekday Office Hours Helpline Volunteer


Location: Woking

Being a Helpline Volunteer means that you are providing essential support to people experiencing domestic abuse.  You will be based at yourSanctuary's offices in Woking where you will be part of a great team in a friendly and supportive environment.  At present we are particularly looking for volunteers willing to cover a regular Monday, Wednesday or Friday afternoon. Other sessions may be available on an ad hoc basis.  The main aspects of this role are:

  • Answering calls to the helpline.
  • Listening.
  • Providing immediate emotional and practical support as appropriate.
  • Offering confidential, non judgemental information and signposting to other agencies as needed.
  • Taking referrals to refuge.
  • Finding refuge accommodation out of our area when needed, accessing 'refuges on line' and information as appropriate.
  • Liaising with colleagues to manage cases as required.
  • Escalating issues as required.
  • Keeping up to date with changes in legislation and services offered in the areas relevant to domestic abuse and child protection to ensure that information provided is up-to-date and accurate.

You will be required to attend two evening training sessions (5.30pm to 8pm) along with a period of day-time (during Monday to Friday 9am to 5pm) shadowing on the helpline and, because it is essential that the service we offer to callers is of the highest standard, we only accept volunteers on the helpline who we believe have the skills and ability to cope with the demands of the role.   Although no previous experience is required and full training will be provided, you will need:

  • A friendly, calm and sympathetic telephone manner with good listening skills.
  • The ability to empathise whilst not getting personally involved with an individual's situation.
  • The ability to provide clear and concise information and guidance when needed.
  • The ability to remain calm in stressful situations and to successfully respond to and manage conflict.
  • Administration skills, including the ability to keep clear and accurate records.
  • Basic IT skills.
  • The ability to communication effectively with a wide range of people, including your Sanctuary team members, other volunteers, service users, professionals and partner agencies.
  • The ability to be an effective part of a small team.
  • To understand and respect issues of confidentiality.
  • A willingness to keep up-to-date with changes to legislation and services offered as they affect the role.
  • A commitment to equality and diversity and the impact of this on our service.
  • To support the aims and principles of your Sanctuary.

The shift time is 1pm to 5pm although there is some flexibility in terms of timings; we ask that a volunteer covers at least two shifts per month although we understand that occasionally this might not be possible. 

For more details and an application form please contact Karen C at

 Please note that this is a volunteering role so we do not accept CVs/use recruitment agencies.

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Corporate and Community Fundraiser


Salary range £28,000 to £35,000 pa (full time 36 hours per week) depending upon experience.  Part time/flexible working will be considered.

yourSanctuary provides specialist support and advice to women, men and children affected by domestic abuse.  The services we offer are vital and in demand.  We are looking for an experienced fundraiser to help diversify and increase our funding streams as well as raise awareness of our charity and the work we undertake.

This is an exciting new post and you will be fully involved in devising and then implementing a fundraising plan with a focus on corporate partners and the local community.  Whether planning events, managing our social media profile or identifying opportunities to increase donations, this will be a varied and demanding role where you can use your knowledge and creativity to the full.

Experience in a fundraising role for a charity would be ideal and you must be able to demonstrate your capacity to achieve (or exceed) financial targets.  The ability to develop and manage relationships is essential as is the aptitude for working on your own initiative.

We offer a friendly and supportive working environment with 25 days holiday per annum, a contributory pension scheme and employee assistance programme along with opportunities for training and development.  Flexible working will be considered although you must be able to attend ad hoc events at evenings and weekends when required.

Everyone at yourSanctuary is passionate about making a positive difference to the lives of survivors of domestic abuse.  With your help we can achieve even more. 

Closing date: Monday 30th October (9am).

Please see below a full job description/person specification and a covering letter with details of how to apply.

 Corporate and Community Fundraiser Job Description and Employee Specification October 2017

Corporate and Community Fundraiser Covering Letter October 2017

Equality and Diversity Monitoring Form Sept 2016


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