At yourSanctuary we provide a range of services to anyone who needs it and we treat each case as unique, providing advice based on your needs and concerns.

We provide the following services:

Helpline service - 01483 776822, 9am to 9pm, 7 days a week.

yourSanctuary operates a helpline service run by professional staff and trained volunteers. You can ring the helpline any time of the day and discuss your concerns in confidence.

You do not have to give your name or address.

We operate independently of the Police and social services. We would NOT break confidentiality without your consent (unless there is a child protection issue or risk of serious harm to an individual).

We can offer advice on the following:

  • Safety planning if you are thinking of leaving an abusive relationship
  • Legal Guidance
  • Housing
  • Benefits
  • Refuge Availability
  • Injunctions
  • Counselling
  • Financial Advice


Community based service

Outreach workers and children’s workers provide support to female victims of abuse living in the communities of Woking, Surrey Heath and Runnymede who are experiencing or have experienced domestic abuse.

We run a service for male victims of domestic abuse covering the whole of Surrey.  

Our staff can provide emotional and practical support through either face-to-face meetings in a public place or over the telephone.

They can provide support by:

  • Listening
  • Acting as an advocate for you, such as, liaising with other agencies
  • Attending agency appointments with you, such as, social services, local authority or court
  • Giving you information, for example, in relation to legal matters such as injunctions or child contact
  • Running support groups, for example, The Freedom Programme and The Recovery Toolkit, to improve awareness of issues relating to domestic abuse and to increase self-esteem and confidence. Please note that support groups are only available to women at present. See below for information.
  • Making referrals, for example, to improve the security of your home through the Sanctuary Scheme Project. See below for information.


A huge thank you for your support and caring, just having you there made such a difference, you do a great job and I am not sure I would have had the courage to keep going if it hadn’t been for you, these sentiments are the same from my children.

(Outreach client)


The Freedom Programme and Recovery Toolkit

The Freedom Programme aims to raise women’s awareness of the different tactics and behaviours of an abusive partner, which can frequently result in an abusive/violent relationship. This programme explores the effects of an abusive relationship both on the survivor and their children.

The Recovery Toolkit aims to assist women in developing positive lifestyle coping strategies to aid recovery and the development of a new life free from domestic abuse. It is not recommended for women who are still living with their abuser but those who are at a stage of recovery. It explores areas such as self-esteem, assertive behaviour, setting positive boundaries and healthy relationships. It is more structured than The Freedom Programme and women are expected to work on aspects of the programme outside of the group in order to assist their recovery.

At present, each programme is run on a rolling basis in each of our three boroughs and a crèche is provided to enable women with young children to attend.


I believe every woman should be given the opportunity to do the Recovery Freedom Program because it is absolutely amazing.  It helps us recognize abuse, help us grow and become, strong, independent, wiser and assertive women.  I love the programme!!!!

(A programme attendee)


We have two houses in Surrey accommodating up to thirteen families. Women have their own rooms with private bathrooms and share kitchens and general living areas.

Support staff are generally available from Monday to Friday from 9.00am - 5.00pm. Each woman is allocated a support worker who will offer both practical and emotional support throughout their stay with us; this is done whilst encouraging women to make their own choices and empower them to move on with their lives in a positive way.

Refuge living will give the woman time to recover from the abuse she has experienced and start to rebuild her life in a safe and supportive environment.


What we offer:

  • A six month support package
  • Weekly One-to-One sessions with the support worker in an empathetic environment
  • A support plan to establish practical and emotional needs which may include housing, education and finances
  • Weekly house meetings giving an opportunity for residents to work together with staff in the running of the house
  • A specialist children’s service to help children recover from their experiences and provide practical support to mothers
  • Access to legal clinics
  • Access to counselling services where appropriate


Thank you so much for your help and the support that you have given me and my daughter. You have all been so kind and nice to me. Without you I wouldn’t know all the things I now know. Thank you so so much.

(Refuge resident)


To be referred to any of our services please contact our helpline on 01483 776822.