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Helpline Advisor

Helpline Advisor

£25,750 per annum – 36 hours per week Monday to Friday. Plus occasional on call responsibilities on a rota basis (shift allowance paid) 

We are very proud of our helpline and online chat service through which we offer both practical and emotional support to anyone affected by domestic abuse.  We are now looking for a Helpline Advisor to champion the delivery and development of this service.

This is a demanding and interesting role where you will be covering a daily helpline shift as well as training and supporting a team of volunteers, reviewing and updating policies, and looking for ways of enhancing the service we provide. This is a fantastic opportunity to use your initiative and develop your skills and experience whilst making a real difference to our service users.

Experience of supporting individuals affected by trauma, either via a helpline or in person, is essential.  You must be able to demonstrate the ability to build strong relationships and communicate effectively (in person, over the phone and in writing); strong IT and organisational skills are necessary and knowledge of issues relating to domestic abuse would be advantageous. In return, we can offer a stimulating and supportive working environment, and opportunities for training and development.  We also provide 25 days annual leave per annum plus Bank Holidays, a contributory pension scheme and an employee assistance programme.

A full driving licence and access to a reliable car is essential as is the ability to be available on-call on a rota basis.  Successful applicants must live within maximum 45 minutes driving distance from our offices in Woking so that occasional emergency on call rota responsibilities can be fulfilled in the event of a callout for urgent support purposes.

A full job description is below along with a covering letter with full details of how to apply.  Please send your CV and covering letter to by Friday 14th June 2024.  Please be aware that applications will be considered as they are received as we are looking to fill this post as soon as possible.  We welcome applications from global majority candidates.

* Due to the nature of the role, this post is open to female applicants only and is exempt under Schedule 9 Part 1 of the Equality Act 2010.​​​  

No agencies please.

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