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Refuge Referrals, Resettlement and Transitions Worker

Refuge Referrals, Resettlement and Transitions Worker* 

Salary circa £25,000 per annum 

36 hours per week plus occasional on call responsibilities on a rota basis (additional shift allowance paid)

Your Sanctuary is looking for a Refuge Referrals, Resettlement and Transitions Worker to join our experienced Refuge team supporting survivors of domestic abuse. 

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You will be a key part of the refuge team, with responsibility for assessing and processing referrals into our service.  You must be comfortable with handling a high volume of complex phone calls, with the ability to ask sometimes difficult questions in a sensitive manner to ensure a good understanding of a caller's needs.  Although this is primarily an office based role, you will also provide a specialist resettlement service towards the end of a resident's stay and provide support during the transition period as they move from refuge into new accommodation in the community.  Experience of providing support to individuals affected by trauma is essential.

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A professional, flexible and trauma informed approach, strong communication and organisational skills are required along with the ability to prioritise competing demands whilst remaining calm in stressful situations.  


In return, Your Sanctuary offers training opportunities, 25 days annual leave plus bank holidays, a contributory pension scheme, an Employee Assistance Programme and a dynamic and engaging workplace.  


A full job description/person specification is below along with a covering letter with further details on how to apply. Please send your CV and a covering letter to admin@yoursanctuary.org.uk by 9am Friday 24th November 2023.  In your covering letter please include a paragraph on how your skills, experience and/or knowledge enable you to meet the requirements set out in the person specification.  Please note that applications will be considered upon receipt so the post may be filled at an earlier date.


Successful applicants must live within a reasonable distance (maximum 45 minutes) from Your Sanctuary’s Woking office and be able to drive and have access to a reliable car along with being able to undertake on-call duties as part of a rota.  We welcome applications from Black and minoritised candidates.

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*Due to the nature of this post it is open to female applicants only and is exempt under Schedule 9 Part 1 of the Equality Act 2010.

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No agencies please.

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