Our Services
Helpline
Women's Outreach
Refuge
Men's Outreach
Online Chat
Youth Services
Children's Service
LGBTQA+ Community
Helpline
Our helpline is currently operating with reduced hours. Support will be available 9am to 9pm Monday to Friday. Please check back here for updates.
01483 776822
Our Helpline is operated 9am-9pm everyday of the year. Including weekends and bank holidays.
Why Call the Helpline?
Confidential listening support
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General information about the options that are available to you as a survivor of Domestic Abuse
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Support for you as a friend or family member of someone experiencing Domestic Abuse
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Information as a Professional on support options for your client
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Information regarding what support is available from other organisations
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Specific information on how to access all the services offered by Your Sanctuary
Women's Outreach
If you or your client live elsewhere in Surrey please see below for your local service:
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North Surrey
(Epsom and Ewell/ Elmbridge/ Spelthorne)
01932 260690
East Surrey
(Reigate and Banstead/ Mole Valley/ Tandridge)
01737 771350
South West Surrey
(Waverley and Guildford)
01483 898884
One to One Support
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Available to women in Runnymede, Woking and
Surrey Heath.
Support is offered on a needs/risk assessment basis.
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Emotional Support
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Practical Support
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Safety Planning
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Listening Support
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Information and Advice
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Survivors: Call 01483 776822
Professionals: Please click below for a referral form. Please ensure your client lives or works in Woking, Runnymede or Surrey Heath before completing a referral.
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Group Programme
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Hope 2 Recovery
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The programme follows a trauma informed approach to enable participants to understand the dynamics of domestic abuse, why they have coped the way they have and how their parenting has been affected.
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Run over 6 face to face groups sessions.
Available to women living or working in Runnymede, Woking and Surrey Heath.
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To find out more or book onto the next course: Call 01483 776822
Men's Outreach
Male Outreach Support
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Available to men across Surrey.
Support is offered on a needs/risk assessment basis.
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Emotional Support
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Practical Support
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Safety Planning
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Listening Support
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Information and Advice
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Survivors: Call 01483 776822
Professionals: Please click below for a referral form. Please ensure your client lives in Surrey before completing a referral.
Youth Services
One-To-One Support
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Our Youth Engagement and Wellbeing Worker works with young people, aged 13+,
providing support through 1:1 sessions.
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​Available for young people who have experienced domestic abuse
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Sessions will be trauma-informed and child-led
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Available on a short-term and long-term basis (often between 6 weeks - 6 months)
Our Youth Service is a part of our community based outreach service, offering support for13–18 year olds who have been affected by, or are vulnerable to, domestic abuse.
Group Programme
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Escape the TRAP (Teenage Relationship Abuse Programme)
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The aim of this programme is to support young people to recognise abusive behaviours and identify the impact of such behaviours on their mental health and emotional wellbeing
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Escape the Trap is an inclusive and accessible programme that can be delivered in a group setting or on a one-to-one basis across 8 sessions
If you are a young person looking for support, or are worried about a young person you
know, please use our Online Chat service.
Alternatively, if you would like to speak to someone over the
phone, then please call our Helpline: 01483 776822 between the opening hours shown above.
Children's Service
Support for children who have been affected by Domestic Abuse
Children that have experienced Domestic Abuse are often left frightened, confused and vulnerable. Your Sanctuary gives them a safe space in which to recover from their trauma. Our Children's Service is offered to families in our safe houses and to those engaged within our Community Based Outreach Service.
Our children’s workers provide support for children in the community, through therapeutic one to one sessions often run at school with the child.
Referrals for our one to one support can only be done internally when the parent is already engaging with our adult outreach service. We do not accept external referrals at this time.
We also deliver a therapeutic group programme for children as well as a joint programme for mothers and children concurrently. We accept external referrals for this programme where the referral criteria is dependent on demand.
As an outcome, children that have been through our programme, feel safer, are empowered and perhaps most important of all understand that the abuse that took place was not their fault.
Refuge Service
Safe accommodation for women and their children who are fleeing from Domestic Abuse
We have two Safe Houses (Refuges) in North-West Surrey for women and children fleeing from Domestic Abuse. We can accommodate 25 to 31 families at any one time, depending on the numbers of children referred.
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Women are usually offered a six month licence which can be varied to suit individual need. During this time they receive both emotional and practical support from our staff. This is delivered on a one to one and group basis.
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We have access to the national refuge database, Routes to Support and can search for vacancies daily. If we are unable to offer you refuge space in either of our safe houses, we will provide you with numbers for other services that have vacancies.
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To enquire about refuge space, please call our Helpline on 01483 776822.
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To find out more about what a refuge is, click below:
Online Chat
Our confidential online chat enables you to get advice, signposting and information just as you would over the phone. The chat has been designed to run alongside our helpline service to provide a second avenue for those reaching out for support.
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Our Online Chat is open to speak to an advisor Monday to Friday 9.30am to 5pm​
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If you require support outside of these hours, you can find written advice and information on things such as: housing, refuge and legal advice within the chat.
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If you would like to speak to someone over the phone, then please call our Helpline: 01483 776822 anytime between 9am and 9pm.
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Click the blue button in the bottom right corner to chat now.
LGBTQA+ Community
Your Sanctuary offer support and empowerment to anyone affected by Domestic Abuse. All our services are confidential.
Our Adult Outreach service offers the following support. (Support is offered on a needs/risk assessment basis).
• Emotional Support
• Practical Support
• Safety Planning
• Listening Support
• Information and Advice
Our partners at South West Surrey Domestic Abuse Services (SWSDAS) have a LGBTQ+ specialist outreach worker to support to survivors of domestic abuse. For further information call: 01483 898884
Click the blue button in the bottom right corner to chat now.