We are very proud of our helpline and online chat service through which we offer both practical and emotional support and are now looking for a Helpline Advisor to help champion the delivery and development of this service.

This is a demanding and interesting role where you will be covering a daily helpline shift as well as training and supporting a team of volunteers, reviewing and updating policies, and looking for ways of enhancing the service we provide. This is a fantastic opportunity make a real difference to our service users.

You will need:

• Experience of either supporting or communicating with individuals affected by trauma, preferably via a helpline/over the phone

• the ability to communicate calmly and effectively over the phone  

• strong IT and organisational skills

• knowledge of issues relating to domestic abuse or other trauma

• an understanding of trauma informed support

In return, we can offer a stimulating and supportive working environment, and opportunities for training and development.  We also provide 25 days annual leave per annum plus Bank Holidays, a contributory pension scheme and an employee assistance programme.

A full driving licence and access to a reliable car is essential as is the ability to be available on-call on a rota basis.  Successful applicants must live within maximum 45 minutes driving distance from our offices in Woking so that occasional emergency on call rota responsibilities can be fulfilled in the event of a callout for urgent support purposes.

​

The full job description and person specification are below. To apply, please send your CV and a covering letter to admin@yoursanctuary.org.uk.    Please include a paragraph on how your skills, experience and/or knowledge enable you to meet the requirements set out in the person specification for this post.  Please note that we will not accept applications without a covering letter.

​

Your Sanctuary is committed to fostering an inclusive, respectful, and equitable environment for all individuals associated with our organisation. 

 

People with lived experience of domestic abuse and/or other trauma can be attracted to this type of work through a desire to 'give back' and help others.  It is vital that candidates are sufficiently recovered from their own experience to be able to safely provide empathetic, resilient, robust, trauma-informed support for survivors at Your Sanctuary.  Please carefully consider your suitability when making an application.

​

* Due to the nature of the role, this post is open to female applicants only and is exempt under Schedule 9 Part 1 of the Equality Act 2010.

NO AGENCIES PLEASE.